Our Commitment to Privacy
FarmSource, LLC ("we," "us," or "our") operates the farm-source.org website and marketplace. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website and use our services.
Our Privacy Promise
We will never sell your personal information to third parties.
Information We Collect
Information You Provide
- Account Information: Name, email address, phone number, delivery address
- Order Information: Products purchased, delivery preferences, order history
- Payment Information: Processed securely by Stripe (we don't store card details)
- Communications: Support inquiries, feedback, and correspondence
Information Collected Automatically
- Usage Data: Pages visited, features used, time spent on site
- Device Information: Browser type, operating system, IP address
- Cookies: Session cookies to maintain your login status
How We Use Your Information
We use the information we collect to:
Provide Services
- • Process and fulfill your orders
- • Coordinate with farms for delivery
- • Send order confirmations and updates
- • Provide customer support
Improve Experience
- • Personalize your shopping experience
- • Analyze usage patterns
- • Improve our platform and services
- • Develop new features
Communication
- • Send service-related notifications
- • Respond to your inquiries
- • Share important updates
- • Marketing (with your consent)
Legal & Security
- • Comply with legal obligations
- • Prevent fraud and abuse
- • Enforce our terms of service
- • Protect rights and safety
How We Share Information
We Never Sell Your Personal Information
We may share your information with:
| Who | What | Why |
|---|---|---|
| Partner Farms | Name, delivery address, order details | To fulfill your orders |
| Payment Processors | Payment information | To process transactions (Stripe) |
| Shipping Carriers | Name, address, phone number | To deliver your orders |
| Service Providers | Limited data as needed | To operate our platform |
| Legal Authorities | As required by law | To comply with legal obligations |
Data Security
We implement appropriate technical and organizational measures to protect your personal information:
Encryption
SSL/TLS encryption for data transmission
Secure Payments
PCI-compliant payment processing via Stripe
Access Controls
Limited access to personal information
Regular Updates
Security measures reviewed and updated
Note: While we strive to protect your information, no method of transmission over the internet is 100% secure. We cannot guarantee absolute security.
Your Privacy Rights
You have the right to:
Access Your Information
Request a copy of the personal information we have about you
Correct Your Information
Update or correct inaccuracies in your personal information
Delete Your Account
Request deletion of your account and associated data
Opt-Out
Opt-out of marketing communications at any time
To exercise any of these rights, please contact us at support@farm-source.org
Cookies & Tracking
We use cookies and similar tracking technologies to improve your experience on our platform:
Essential Cookies
Required for the website to function properly (login sessions, shopping cart)
Analytics Cookies
Help us understand how visitors use our site to improve functionality
Your Choices
You can control cookies through your browser settings. Note that disabling cookies may affect the functionality of our service.
Children's Privacy
Our Service is not directed to children under 18. We do not knowingly collect personal information from children under 18. If you are a parent or guardian and believe we have collected information about your child, please contact us immediately at support@farm-source.org.
Data Retention
We retain your personal information for as long as necessary to:
- • Provide you with our services
- • Comply with legal obligations (tax records, transaction history)
- • Resolve disputes and enforce agreements
- • Support customer service inquiries
When data is no longer needed, we securely delete or anonymize it.
Changes to This Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. When we make changes:
- We will update the "Last Updated" date at the top of this policy
- For significant changes, we will notify you via email or prominent notice on our website
- Your continued use of our Service after changes constitutes acceptance
Contact Us About Privacy
If you have any questions or concerns about this Privacy Policy or our data practices, please contact us:
Phone
(513) 593-9223
FarmSource, LLC
224 Johnson Ave
Mount Vernon, OH 43050
We aim to respond to all privacy inquiries within 48 hours.